Let me first say that I am indeed not the world’s greatest artist. I also have never done a web comic before, so just look past those facts at this point.
I was inspired to write this today after a visit to the Wal*Mart Pharmacy. I know that these people are busy and all, but there really isn’t much common courtesy between the employees and their customers.
Though the prescriptions only cost ~$4, the amount of time that you spend waiting for your prescription–judged solely on the amount of time that they quote you–makes the prescription astronomically expensive.
I know you guys are busy, and I know that your inexpensive prescriptions make you popular, but please, please stop telling people that their stuff will be ready in 30 minutes.
I have a few suggestions for Wal*Mart:
- Hire more pharmacy workers – You have two drive through lanes, each with computers, and you have two computers at the front desk. Yet, you have one person who has to attend to all of them?
- Start being realistic about your time quotations – If you’re extremely busy, I’d rather hear “Please come back in 2 hours” than “It will be ready in 30 minutes”, if the former is accurate. I could go home, do some work, go eat lunch, etc. Maybe this is some sort of internal marketing strategy to psychologically get people to buy stuff because they are stuck in the store for so long waiting for their prescription?
- If there is insurance on file, run it through first – Nothing gets me riled up more than waiting for the prescription, only to find out that I’ll have to wait again to not have to trade in my arm to get rid of a sinus infection. And for god’s sake, if there’s a problem with the insurance, tell me the first time I come for the prescription.
Well, there you have it. If you have had similar experiences at the Fail*Mart Pharmacy, talk about them in the comments. Otherwise, just multiply the time they quote you at the store by 4 or 5, and you’ll be good.